Refund policy
At Outback Daisy, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 30 days of receiving your order.
To be eligible for a return or exchange:
- Items must be unused, unworn, and in original condition
- All original tags, packaging, boxes, and accessories must be included
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns or exchanges that do not meet these conditions.
Return & Exchange Shipping Costs
Customers are responsible for all return and exchange shipping costs unless the item is:
- Faulty
- Damaged
- Incorrectly sent
For approved quality issues, we will cover the return shipping cost or provide a suitable solution.
Condition of Returned Items
Returned items must arrive in their original condition and packaging.
If a returned item shows signs of wear, use, damage, dirt, odor, or if the original packaging is damaged, missing, or unsuitable for resale, we reserve the right to:
- Deduct a reasonable fee from the refund amount depending on the condition of the item, or
- Refuse the return or exchange entirely
If a return or exchange is refused, the customer will be responsible for the cost of shipping the item back to them.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed back to the original payment method
- Please allow several business days for the refund to appear, depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is due to a product fault or our error.
Non-Returnable Items
The following items cannot be returned or exchanged unless faulty:
- Final sale or clearance items
- Gift cards
- Customized or special-order products
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the issue
- A brief description of the problem
We will assess the issue and arrange a replacement, repair, exchange, or refund where applicable.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer service team at:
Email: outbackdaisyau@gmail.com
Website: www.outbackdaisy.com.au